It’s all about the people

If I am to succeed in my aims I need to improve the performance of our existing managers and also to bring in some new people who can not only help us turn things around but set the standard for the people already In the business.
Part of our issue has been the traditionally low expectations around the performance of hospitality managers and staff. One of the clearest messages that I have been delivering to store managers and regional managers is that they need to expect more from the people involved in running our hospitality business. We have made it a little easier for them by creating eight “success factors” which we will report every month and which will form the basis of a “league table” where each unit is given a ranking based upon their performance in each of the success factors.