It’s been a lovely festive period, full of visits to family and friends along with some quality time with my family. I also managed a number of site visits which went really well. I plan to drive down to London today to avoid having to get up at silly o’clock in the morning tomorrow.
One thing that I do religiously is to check Twitter daily, I have searched set up for both “BHS cafe” and “BHS restaurant” so I can see what people are saying about our outlets. I retweet the good ones and email the bad ones to our operations team for them to follow up where possible. Things like Twitter and Foursquare are great (and simple) cost effective ways in which to see what your customers think about your business and with effective follow up can be a means to winning back unhappy customers.
random outpourings 