Delivery is something that I have not focused on during my time here at it needed a root and branch review and a major rethink both in terms of the operation, the menu and the customer experience. We quickly realised that a lot of work was required to bring us up towards the top of our category with regards to our delivery business.
We aren’t quite there yet but the app is in live testing and when it’s launched it will make accessing our delivery service much easier. We have also partnered with City Sprint which will improve our logistics and have moved to a hub shop model which will improve operations.
Finally, we are about to overhaul our menu.
Our partnership with Deliveroo is going from strength to strength as our customers are enjoying the ability to have our freshly tossed salads delivered directly to their desks, especially when the weather is awful.