On a personal level it’s been a frustrating week but in the world of Vital things have been going pretty well. One of the things that I am most pleased about is the level of engagement which we have created amongst our teams, we are well on the way to creating the sort of business that people really want to work for although I accept that we still have some way to go on this journey. For the moment I am pleased that our shops are staffed full of people who enjoy their job, who are been led properly and who feel like they have career opportunities should they want them.

Going forward it’s going to be harder for companies in our sector to attract and retain the right people and I’m proud of the fact that my team are already hard at work on this.

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