End of the week

It’s been a fantastic week, the area manager meeting went really well, better thank I could have hoped for. The plan went down well, as did the new menu and some of the new products they saw. What also went down well was the bakery tour, where the team met people who they have been interacting via phone and email and saw how are cakes are lovingly hand made.

The regional managers had their meetings on Thursday and the area managers had conference calls with their managers this morning and I am getting a sense that our people have a spring in their step that maybe wasn’t there a week ago.

The challenge is to build on that moment and we have a number of work streams on the go which will help us do this. The first one is the planning for the store managers meeting in mid May, by then we will have a simple behaviour matrix ready, will be unveiling the new menu and our new bonus scheme.

We are working at pace and getting things done which is exciting although a little tiring.

I’m heading home for a weekend with my family. I hope that you all have a great weekend.

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