I’m heading back to London this afternoon which means I avoid a 2:30am wake up call and hopefully also avoid the traffic. My destination is the unglamorous but reliable Ibis hotel in Wembley, this gives me the chance to fully catch up ahead of tomorrow plus means I have a 30 minute commute.

It’s been a nice week, I have managed to get loads done on the house whilst getting some much needed R&R with my family. Next weekend will be chaos as I have family coming over for Alex’s fourth birthday which will be fun but a bit mad as we will have four kids all around the age of four which will be pretty crazy.

Work wise next week is important as we will be launching our app for live testing and we will be preparing to roll out our “HappYaY” promotion which takes our very popular “FriYaY” promotion and extends it across the week. We are also gearing up for our “Christmas Treat” promotion which isn’t something that we have tried before but will hopefully mean that we will surprise and delight our customers.

Finally, we had our customer satisfaction survey results for October on Friday which saw our net promotor score increase by four points driven by customers feeding back positively on the changes we have made to our salad portions.

More later.

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