Yesterday was an interesting day, not least because it confirmed to me that no matter who you work for or what you do, the problems remain the same. In fact, most business issues that I ha encountered boil down to just two things, people and process. Get these both right and you can be pretty certain of making progress.

I’m going to be spending a couple of weeks analysing where the gaps are in my latest project and giving some thought as to how we can achieve meaningful and sustainable improvements…….wish me luck!