I’m slowly butting together a “to do ” list which will shortly become my business plan and as I visit various outlets I looking to try and understand key trends within the business and identify the difference that will make the difference (to coin a phrase).

The thing that jumps out at me the most is the lack of consistency and alongside this the absence of process. We have a fair amount of work to do to standardise things and having just appointed a head of training and brand standards I feel that we have made a positive first step in addressing the issue.

I’m swapping my car for the train today as I head over to Leeds and then York before travelling up to Edinburgh this evening.

I have attached a photo of the Portsmouth Pat Val which is located within an old tram shed!

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