Old habits die hard. Trying to effect change across a business that for years was told its was doing well is really difficult, especially without the right tools. One thing that surprised me when I first arrived at Pat Val was the lack of a stock control system which meant that very few of our operations people really understood their cost of goods. Fixing this has been one of my priorities and I’m pleased that we are at last making some progress and should have a system in place ahead of the summer. At the same time as working in the stock control system we have been working on improving our waste control and again I’m pleased that we have got some traction on this although we have some way to go.

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